Please note that during COVID-19, you may experience longer than normal transit times for your order. We are working very closely with our couriers and we are monitoring the situation regularly to ensure as little disruption as possible to our valued customers.
3. Why was my order cancelled?
If you have placed an order to one of the restricted regions, we may have to cancel and refund your order. Please kindly allow 3-8 business days for this change to appear on your bank statement as per your bank's policies, and do note we will update you via email. Our team will have reached out to you via the email address used to place your order to confirm that your order has been cancelled and refunded in full.
4. Is it safe to open my packages?
In addition to our ongoing safety and quality procedures (protective clothing, sanitation, quality control, etc.), all employees continue to wear gloves when handling product and shipments. We are following all recommendations from public health agencies and have been educating employees on hand-washing, hand-sanitizing, and social distancing measures in the workplace and at home.
It is safe to receive and open your package. As per WHO, the likelihood of an infected person contaminating your parcel is low and the risk of catching the virus that causes COVID-19 from a package that has been moved and exposed to different conditions and temperatures is also low. As a general rule of thumb, it is best to wash hands thoroughly after handling a package and to avoid touching your face.
- US: 7-15 days
- International: 25-35 days
- Express Shipping to US: 5-7 days